Who pays for shipping and how much does it cost?
We offer free shipping to your home within the continental United States on all non-discounted items purchased on this site. We do not ship to P.O. boxes, Alaska, Hawaii or any locations outside the United States.
You may also opt to pick up the item at our STASH Warehouse and receive a $100 gift certificate towards a future purchase over $1000.
How long will it take to receive an item?
Delivery times vary based on the size of the item and the distance shipped. For smaller items or local deliveries, it typically takes a week or less. For larger items going across the country, shipping generally requires 2-4 weeks. We will provide you with a shipping overview upon sale and will provide you with the delivery company name and tracking updates when your purchase is scheduled and on the way.
What is the Shipping Process
For larger items, we work with trusted, high quality white-glove shippers with years of experience in delivering antique and better home furnishings anywhere in the continental United States.
All items are carefully wrapped or packed by professionals to ensure they are delivered between buyers and sellers on time and in great condition.
The white-glove service provider will contact the seller within 5 business days to schedule a 4-hour window for pickup. Likewise, when the item arrives at its destination, they will contact the buyer to arrange for a delivery date and a 4-hour delivery window.
A typical delivery will involve two uniformed service providers who inspect and blanket wrap the item at both pick-up and drop-off locations. All packing materials are removed once the item is delivered.
Smaller items including most accessories and some small furniture, will be properly packed and shipped out within 3 business days via traditional shippers such as UPS, FedEx, or USPS.
May I pick-up my purchase rather than ship it?
Yes, this is a great option and includes a gift certificate! Buyers can enjoy their purchase immediately and receive a $100 gift certificate toward a future purchase over $1000 by picking up the item themselves.
May I return my purchases
You can return your purchase within 48 hours of delivery for a store credit. In the event of a return, you will be charged for any shipping costs incurred both to and from the buyer. Please note that you will be responsible for the shipping costs we incurred to send your purchase and for the shipping costs incurred to return your purchase. Those shipping costs will be deducted from your store credit.
To protect yourself from disappointment or something unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything. You may also ask questions about an item before purchase.
Please note that, when the “ Pickup” option is selected, the 48-hour return policy does not apply. If you determine upon pickup that you are not satisfied with your purchase, simply let us know why you refused your purchase and we will refund your payment at no charge.
There are no re-stocking fees, but we deduct outbound and return shipping and delivery charges from the buyer's original purchase price from your store credit.
What is the process for returns?You may contact the same white glove delivery service that delivered your purchase or you may contact an authorized and insured service. They will inspect all items and note any damages. All items must be properly wrapped, packaged and insured for the full purchase price by the white glove service.
For accessories and items that don’t require white-glove service, utilize an authorized UPS shipping center to professionally package your return prior to shipping. All items must be insured for the full purchase price.
Based on our experience, in most cases, UPS will deny damage claims due to insufficient packaging, so please make sure that each item shipped is properly packed by an authorized UPS shipping center.
Returns must be received in original condition. Buyer is responsible for any damage during shipping for all returns We reserve the right to refuse delivery or deduct for any damage that may have occurred while in possession of the buyer or during transportation.
Can I cancel a purchase?
Yes, as long as your item has not yet been scheduled for delivery, which generally happens within 24 hours.
How long will it take to get my order?
Delivery times can vary depending on whether it is a local or long-distance shipment and on the size of the piece. Local and smaller item delivery times are generally 7-10 days. For long-distance furniture moves, we generally expect that it will take 3-4 weeks to arrange for pickup, transport, and deliver.
We will provide an estimated time frame for delivery. You will also receive updates with the name of the shipping company and tracking information as your purchase is scheduled and on its way.
You may also pick-up your purchase at our showroom or warehouse in Los Angeles. Pick-up means that buyers can enjoy their purchase immediately and receive a rebate on a future purchase by picking up the item themselves.
How are my items insured in transport
For larger items, we partner with transportation companies that offer full insurance for items they ship. Generally, items are insured up to the value of the transaction amount for repair or replacement. Each item is inspected at both pick-up and delivery.
Smaller items are shipped via an authorized UPS wrapping and shipping center We declare the sale value of all items shipped with UPS. This insures each package against loss but does not necessarily cover damage. When damage is reported, we will file a claim with UPS and will reimburse the buyer once the claim is settled by UPS.